FAQs

Frequently Asked Questions:

HOW TO SHOP?
Once you have decided on items you want, simply add them to the shopping cart. Fill in your contact and address details and choose your preferred payment method. After you do payment, please do make a Payment Confirmation here.

Then you will receive email notification that your payment is received. Please allow 3 working days after payment confirmation for us to check your payment, perform quality control of your merchandise, and pack your order. You will be sent a confirmation email once your order has been dispatched.

CARA MEMBELI?
1. Pilih produk yang kamu mau, klik ADD TO CHART.
2. Klik CHECKOUT. Kamu bisa checkout sebagai Registered Customer (klik REGISTER atau LOGIN) atau sebagai Guest (klik CHECKOUT AS GUEST).
3. Isi kontak lengkap, alamat, dan metode pengiriman yang kamu mau. Klik PLACE ORDER.
4. Kamu akan menerima email Order Confirmation.
5. Lakukan pembayaran transfer bank melalui sistem bank-mu. Order akan batal secara otomatis bila pembayaran tidak dilakukan selama 24 jam.
6. Klik Confirm Payment di sini
7. Kamu akan menerima email Order Verifying Payment.
8. Kami akan mengecek pembayaran.
9. Kamu akan menerima email Order Status Report Processing jika pembayaran sudah lengkap.
10. Kamu akan menerima email Order Status Report Shipped setelah kami mengirim pesananmu.

DO I HAVE TO REGISTER FIRST BEFORE SHOPPING?
No, you don’t have to. You only need to enter recipient detail, contact number and address details when you shop at matatimur.com

DOES MataTimur ACCEPT INTERNATIONAL ORDERS?

Yes, we are happy to ship worldwide. Please shop on MataTimur Etsy Shop  We accept payment via PayPal only.

We use "Pos Biasa Luar Negeri" by Pos Indonesia  with estimated delivery time: 4-10 weeks after shipment. This is a standard international shipping service with tracking number, without insurance. If you need a priority shipping, we will use "Pos Paket Internasional" also by Pos Indonesia. It will be delivered within 6-10 days. Use CONVERSATION to make sure about the cost.

This matatimur.com webstore is for Indonesia domestic customer transaction only.

HOW IS THE PAYMENT METHOD WORK?
Payment should be made strictly within 24 hours after an order notification is sent to your email address. If payment is not made and confirmed within 24 hours your order will automatically expire. You may re-order but the availability of the product(s) cannot be guaranteed.

It is highly recommended that you confirm your payment here. Please note that order can only be delivered when the full amount of payment is received and confirmed. We are unable to ship your order if any problems regarding the payment occurred.

WHAT IF THE ITEM(S) THAT I WANT TO ORDER IS OUT OF STOCK?
Please register yourself to matatimur.com and use 'Notify Me' on items you want to buy. Once we restock the items, you will be notified with email.

BAGAIMANA JIKA PRODUK YANG SAYA MAU SUDAH SOLD OUT?
1. Klik REGISTER dan lakukan registrasi di matatimur.com
2. Klik NOTIFY ME pada produk yang ingin kamu beli.
3. Pada saat kami melakukan restock produk tersebut, kamu akan menerima email notifikasi dan kamu bisa melakukan pembelian.

CAN I HAVE A CUSTOM-MADE PRODUCT?
We are open to collaborate and will do our very best to accommodate you. Please email us at hello@matatimur.com about your project and we will get back to you

BISAKAH SAYA MEMESAN PRODUK CUSTOM-MADE?
Kami terbuka untuk berkolaborasi. Mohon kirim penjelasan gambaran tentang apa yang Anda mau buat, fungsinya, dan mood board (jika ada), ke alamat email hello@matatimur.com Dan kami akan membalasnya.

HOW IS THE SHIPPING RULES, ESTIMATION, AND SCHEDULE?
We use TIKI and JNE courrier service.

We are not responsible for merchandise risk of loss after the courier has delivered the order to the address. We do not take responsibility if the courier cannot deliver the package in time due to incomplete address, misspelled address or no contact number of the recipient.

To track your order or deal with the problem, please check your TIKI No. Resi in the “Track” on tiki.id OR JNE Airway Bill Number in "Lacak Kiriman" on jne.co.id

Please note that order can only be delivered when the full amount of payment is received and confirmed. We are unable to ship your order if any problems regarding the payment occurred.

When placing your order on matatimur.com please take into consideration that we operate Monday to Friday. Therefore, payment confirmation received on weekends and holidays will be checked on the next business day. Please allow 3 business days after payment confirmation for us to check your payment, perform quality control of your merchandise, and pack your order. You will be sent a confirmation email once your order has been dispatched.


DOES MATATIMUR ACCEPT NEW STOCKIST?
If you like to carry our products in your shop, please email us at hello@matatimur.com and please include a little about yourself, your store, and who else you stock.